All items have a cancellation period of 7 business days from the moment the order is placed. After this period, cancellations are not allowed.
Items may be returned as long as they meet the following conditions:
- The product is as received.
- The product retains its original packaging.
- The product has not been used.
- The product is not a custom designed product for the customer.
The product should be sent, if possible, in the original container with this destination:
InnovaNat; Calle Medico Faustino Pazos Nº5 1ºIzq, Arteixo, A Coruña 15142
It is advisable to make a shipment with tracking and insurance. InnovaNat is not responsible in case of loss.
In the event that the product is considered eligible for reimbursement, a refund will be issued for the amount of the value paid for the product.
Shipping costs will be refunded if it is a cancellation, that is, the order has been canceled before 5 business days have passed.
The shipping costs will not be refunded in case of returns.
If a product is retained by the customs of a country, the order will not be refunded. InnovaNat is not responsible for the surcharge or withholding by customs organizations. InnovaNat´s products will be exported with HS code 9506.99.90 or with HS code 9506.99.55 if imported from United States.
If you have any questions, you can check it here.