Refund policy

Cancellations

All items have a cancellation period of 7 business days from the moment the order is placed. After this period, cancellations are not allowed.

Returns

Items may be returned as long as they meet the following conditions:

  • The product is as received.
  • The product retains its original packaging.
  • The product has not been used.
  • The product is not a custom designed product for the customer.

Return shipping

The product should be sent, if possible, in the original container with this destination:

InnovaNat; Calle Medico Faustino Pazos Nº5 1ºIzq, Arteixo, A Coruña 15142

It is advisable to make a shipment with tracking and insurance. InnovaNat is not responsible in case of loss.

Refunds

In the event that the product is considered eligible for reimbursement, a refund will be issued for the amount of the value paid for the product.

Shipping costs will be refunded if it is a cancellation, that is, the order has been canceled before 5 business days have passed.

The shipping costs will not be refunded in case of returns.

About Customs

If a product is retained by the customs of a country, the order will not be refunded. InnovaNat is not responsible for the surcharge or withholding by customs organizations. InnovaNat´s products will be exported with HS code 9506.99.90 or with HS code 9506.99.55 if imported from United States.

If you have any questions, you can check it here.